![]() That is if you even decide to risk having to deal with such a hassle. Make sure that you double check that they know you prepaid multiple times and when you check out make sure that they will not charge you after you leave. SureStay Hotel by Best Western Virginia Beach Royal Clipper 3508 Atlantic Ave., Virginia Beach, VA 23451 United States (USA) near Exit 22 on I-264 (1.5mi) View Map Reservations: 1-80 Group Sales: 1-80 2. Just a warning to anyone that wants to stay here. It's just bad customer service, and I do not understand why it will take so long for me to get my money back. They did not even apologise the second time after informing me that there was an error that they credited back to my account. ![]() I would not mind as much if they had initially called me back, explained the error and apologised. So, I am out a lot of money for at least 2 weeks. After calling them again, they called me back this time and said that my account was credited, but that it would not show up for 14 business days. One of the charges was taken off, but not the other. After a couple days I heard nothing and checked my bank activity again. I called the hotel and explained the error, and was informed that they would call me back after checking into it. However, when I checked my bank activity the day after checking out I noticed that my card was charged by them, not once, but twice for a total price that was much more than the original cost of the trip. ***I registered through Expedia for the trip and prepaid. Overall this was a cheap hotel option that was a very good value in my opinion. It has a pool, but it is very small, and no hot tub. The hotel is very close to the boardwalk, it is literally a one block walk. The fan in the bathroom was loud and sounded like it was broken or dirty or something, but that is my only complaint with the room. I was not expecting this, so it was a nice bonus. The room had a small fridge and a microwave. Occasionally loud children would pass by the room, but that was the only outside noise that got in. There were people staying on both sides of us, but we did not hear anything through the walls. The room was nice and clean with attractive furnature, and even a nice granite detail in the shower/bath. We had a room on the second floor overlooking Atlantic Avenue. My boyfriend and I stayed here in early to mid August 2011. Brian replied 'I can ,but not today you will have to wait until tomorrow." I explained that we would be leaving the next day, to which Brian shrugged his shoulders and said 'I will do it tomorrow before checkout." That is the absolute worst customer/guest service I have ever received anywhere!! I will never stay at this hotel again. Free services for HRS guests at the SureStay Hotel by Best Western Virginia Beach Royal Clipper : Domestic landline phone calls free cancellation. My six year old niece locked "Bernie the Bunny" in the safe (because he is vaulable according to her) and I once again asked Brian in the presence of my niece, if he could open the safe. I explained that we didn't have any dirty towels (at that moment, we just needed some extra towels and washclothes) Brian told me the only way I he would give me extra would be under "his" conditions (dirty turned in first). I asked staff member, Brian, for extra towels and he told me "No" and that the only way I could get some more towels was if I gave him our dirty towels. Our room had roaches and the pullout sofa needed replacing ASAP 2. ![]() Dante' at the front dest, Donte' the maintenance guy, the housekeeping staff, Matt and Anna were very nice, professional and helpful. If you've been using KAYAK successfully up until now, try closing your browser and starting again.First of all,let me start off with the good stuff. ![]() Please send us a message and we'll try to figure out what went wrong. Probably something about the web browser you are using made KAYAK think you are a bot. They tend to try to cram large suitcases in the overhead bin, and they prattle on about celebrities they know while you are trying to watch the movie. For example, we don't want bots running about trying to book airline tickets. Bots are generally a good thing, but some web pages are for humans only. KAYAK uses bots to search for travel deals. Search engines like Google use robots to build up search results. What is a bot?Ī bot, or robot, or crawler is software that visits web sites and collects data from them without a human present. If you are seeing this page, it means that KAYAK thinks you are a "bot," and the page you were trying to get to is only useful for humans.
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